First Federal Savings bank
  • 02-Jul-2019 (CST)
  • Customer Service
  • Rock Falls, IL, USA
  • Full Time

For more than 125 years, First Federal Savings Bank has served the needs of our customers and community.  Our mission is to provide superior products and services to build relationships with our communities, customers and employees.  Our Officers and Staff live, work and volunteer in the communities we serve. We want to know our customers on a personal basis and fulfill their needs one on one.  We recognize that banking is changing with technology.  As a community bank we need to provide those services that customers want from their financial institution.  We will strive to provide the latest technology at reasonable costs.

We are currently seeking applicants for our Retail Banker position.                                                                                                                                     

Position Summary The Retail Banker is responsible for building customer relationships and developing business with existing and prospective customers. Retail Bankers process customer account transactions, provide high quality customer service and proactively promote all First Federal Savings Bank products and services.

Essential Job Functions

Building customer relationships and developing business.

Providing high quality customer service, including maintaining a strong working knowledge of Bank products and services with the ability to communicate that knowledge to customers; maintaining a courteous level of communication with customers; drafting and sending professional correspondence as needed.

Knowledgeably processing all necessary account transactions and balancing those transactions.

Providing referral business to insurance service personnel.

Performing miscellaneous duties as required in the Branch or Department, including but not limited to: bank deposits/obtaining cash, open/close office and vault, report preparation and any job duties in conjunction with the department running efficiently.

Maintains working knowledge and complies with Bank Secrecy Act. 

Essential Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS:

Ability to read and comprehend instructions, short correspondence, and memos. Ability to comprehend the various documents used in this position, including, but not limited to: Rules of Account, IRA forms and support literature, signature cards, certificates of deposit, and items presented for deposit. Ability to write simple correspondence. Ability to effectively present information to customers.

MATHEMATICAL SKILLS:

Ability to perform basic math functions, including addition, subtraction, multiplication, division, and decimals. 

REASONING ABILITY:

Ability to apply common sense to carry out daily responsibilities. Ability to exercise good judgment when dealing with customers and co-workers.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Education and Experience

High school diploma or general education degree (GED); one year of retail sales experience, or equivalent.

Pay commensurate with education and experience.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand. The employee is occasionally required to walk, sit and use hands to finger, handle or feel objects, tools or controls.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

First Federal Savings Bank is an Equal Opportunity Employer.

First Federal Savings bank
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